Privacy
Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
LAST UPDATED
January 15, 2025
This Privacy Policy describes how Game Loot, operated by LOTT, s.r.o., collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the collection and use of information in accordance with this policy.
WHAT DATA WE GATHER
PERSONAL INFORMATION
We collect personal information you provide directly to us, including:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely by third parties)
- Account credentials and preferences
- Communication history and support inquiries
USAGE INFORMATION
We automatically collect information about your interactions with our website:
- IP address, browser type, and device information
- Pages visited, time spent, and click patterns
- Referring websites and search terms
- Geographic location (city/country level)
- Shopping cart activity and purchase history
THIRD-PARTY INFORMATION
We may receive information from third-party sources:
- Social media platforms (when you connect accounts)
- Payment processors and fraud prevention services
- Analytics and advertising partners
- Shipping and logistics providers
PURPOSE OF DATA PROCESSING
ORDER PROCESSING & FULFILLMENT
- Process and fulfill your orders
- Handle payments and billing
- Arrange shipping and delivery
- Send order confirmations and updates
- Handle returns and refunds
- Provide customer support
WEBSITE IMPROVEMENT & ANALYTICS
- Analyze website usage patterns
- Identify and fix technical issues
- Optimize website performance
- Improve user experience
- Develop new features
- Understand product preferences
MARKETING & COMMUNICATION
- Send promotional emails and newsletters
- Show personalized product recommendations
- Display targeted advertisements
- Notify about new products and offers
- Build customer relationships
- Request feedback and reviews
WHO WE SHARE DATA WITH
SERVICE PROVIDERS
We share your information with trusted third-party service providers who help us operate our business:
PAYMENT PROCESSING
- Stripe
- PayPal
- Klarna
SHIPPING & LOGISTICS
- DHL Express
- FedEx
- UPS
ANALYTICS
- Google Analytics
- Hotjar
- Facebook Pixel
EMAIL SERVICES
- Mailchimp
- SendGrid
- Customer.io
LEGAL REQUIREMENTS
We may disclose your information when required by law or to:
- Comply with legal obligations and court orders
- Protect our rights and prevent fraud
- Address safety concerns or emergencies
- Support business transfers or acquisitions
IMPORTANT NOTE
We never sell, rent, or trade your personal information to third parties for their marketing purposes. All data sharing is done solely to provide you with our services or as required by law.
HOW WE PROTECT YOUR DATA
TECHNICAL MEASURES
ENCRYPTION
- SSL/TLS encryption in transit
- AES-256 encryption at rest
- Encrypted database storage
INFRASTRUCTURE
- Secure cloud hosting
- Regular security updates
- Firewall protection
OPERATIONAL MEASURES
ACCESS CONTROL
- Role-based access permissions
- Multi-factor authentication
- Regular access reviews
MONITORING
- 24/7 security monitoring
- Incident response procedures
- Regular security audits
GDPR & DATA RIGHTS
UNDER GDPR, YOU HAVE THE RIGHT TO
ACCESS
Request a copy of your personal data
RECTIFICATION
Correct inaccurate or incomplete data
ERASURE
Request deletion of your personal data
RESTRICT PROCESSING
Limit how we use your data
PORTABILITY
Receive your data in a portable format
OBJECT
Opt out of certain data processing
HOW TO EXERCISE YOUR RIGHTS
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
CONTACT METHODS
- support@game-loot.com
- +45 XX XX XX XX
- Praha, 158 00
REQUIRED INFORMATION
- Proof of identity
- Specific request details
- Account information
HOW LONG WE KEEP YOUR DATA
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
ACCOUNT DATA
- Active accounts: Until deletion requested
- Inactive accounts: 3 years maximum
- Purchase history: 7 years (tax requirements)
WEBSITE DATA
- Analytics data: 26 months
- Marketing data: Until unsubscribe
- Cookie data: As per cookie policy
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification for significant changes
- Updating the "Last Updated" date at the top
CONTINUED USE
Your continued use of our website after changes constitutes acceptance of the updated policy.
GET IN TOUCH
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
CONTACT DETAILS
COMPANY ADDRESS
LOTT, s.r.o.
2488 /50 Petržílkova
Praha, 158 00